Refund Policy

This Refund Policy explains when you may request a refund for paid Easychat Support subscriptions purchased through our billing provider (Paddle). By purchasing a paid plan, you agree to this policy.

1. Eligibility

You may request a full refund within 14 days of the initial paid purchase of a subscription, if you are not satisfied with the service. This applies to new paid subscriptions only, not to free trials, admin-granted access, or complimentary plans.

2. How to request a refund

Email us at refund@easychatsupport.page from the account email used at checkout. Include your account email, plan name, and approximate purchase date. We aim to respond within 2–3 business days.

3. How refunds are processed

Approved refunds are processed through Paddle back to the original payment method. Timing depends on your bank or card issuer and may take several business days after we approve the request.

4. Non-refundable cases

Refunds are generally not available when:

• The request is made more than 14 days after the initial paid purchase.
• The charge is a renewal for a subscription you chose to keep active past the initial period (cancel before renewal to avoid future charges).
• The account was used in a way that violates our Terms of Service.
• The request relates to free, trial, or admin-assigned access.

5. Cancellations

You can cancel a paid subscription at any time from your billing portal in Settings (or by contacting us). Cancellation stops future renewals; it does not automatically refund the current billing period unless you also qualify under this Refund Policy.

6. Contact

Questions about billing or refunds: refund@easychatsupport.page. See also our Terms of Service and Privacy Policy.

Last updated: August 2026